• “Platform” means the pump-pipe.in website, the RAM PUMP-PIPE mobile application, and any allied ordering channel operated by the Company.
• “Products” means pumps, pipes, cables, panels, spares, and allied goods listed for sale on the Platform, including the Company's own SHREE RAM RED and SHREE RAM BLU pump lines and third-party brands for which the Company is an authorised dealer.
• “Customer” means any individual, retailer, dealer, or entity that registers on, browses, or transacts on the Platform
• “Order” means a request for purchase of Products placed by the Customer and confirmed by the Company.

The Platform may be used by individuals who are at least 18 years of age and capable of entering into a legally binding contract under the Indian Contract Act, 1872. Businesses and dealers registering on behalf of a firm confirm they are authorised to do so.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Please notify us immediately of any unauthorised use of your account.

The information provided at the time of registration (name, business name, GSTIN, address, contact details) must be accurate, current, and complete. The Company reserves the right to suspend or terminate accounts containing false or misleading information.

All prices displayed on the Platform are in Indian Rupees (n) and are subject to applicable GST and other statutory levies unless stated otherwise. Prices are subject to change without prior notice; the price applicable to an Order is the price displayed at the time the Order is confirmed.

We make reasonable efforts to display accurate product descriptions, specifications, images, and pricing. However, minor variations in colour, packaging, or specification may occur due to manufacturer updates, and product images are for representation purposes only. In the event of a genuine pricing or listing error, the Company reserves the right to cancel the affected Order and refund any amount paid.

Stock availability is subject to change. The Company is not liable for Orders that cannot be fulfilled due to stock unavailability, and will offer a refund or alternative in such cases.

An Order is only deemed accepted once the Company issues an order confirmation (via SMS, WhatsApp, email, or in-app notification) after receipt of the applicable advance payment. Placing an Order on the Platform is an offer to purchase, which the Company may accept or decline at its discretion, including for reasons of stock unavailability, pricing errors, or suspected fraudulent activity

It is the Customer's responsibility to verify product specification, quantity, and delivery address before confirming an Order

• A minimum of 50% advance payment must be made before an Order is confirmed and processing begins.
• The remaining 50% balance payment is required at the time of dispatch, prior to release of the consignment.
• Full and final payment is mandatory before Products are released or handed over to the transporter/customer.
• Accepted payment modes include UPI, net banking, debit/credit card, and such other modes as may be enabled on the Platform from time to time.
• For dealership and bulk/wholesale accounts, payment terms may be separately agreed in writing and will prevail over this clause to the extent of such agreement.

Customers may request cancellation of an Order before it has been dispatched. In the event of cancellation, only 30% of the advance payment already made will be refunded; the balance is retained by the Company towards administrative, processing, and booking costs already incurred.

Once an Order has been dispatched, it cannot be cancelled and shall be governed by the Returns & Refunds and Replacement Policy clauses below.

Delivery charges, as applicable, must be borne by the Customer unless otherwise stated on the Platform at the time of Order. Estimated delivery timelines shown on the Platform are indicative and may vary due to courier/transporter delays, weather, regulatory checkpoints, or other circumstances beyond the Company's reasonable control.

Once a consignment is handed over to the transporter, all transit-related risk (including loss, breakage, or damage in transit) passes to and must be borne by the Customer. Customers are advised to inspect the consignment at the time of delivery and to record any visible damage with the transporter before accepting delivery.

• Pumps carry a standard 1 (one) year warranty from the date of invoice, on an ex-showroom basis, covering manufacturing defects only.
• Cables, panels, pipes, and other accessories do NOT carry any warranty or guarantee, unless separately specified in writing for a particular product.
• Warranty claims are limited to piece-to-piece replacement of the defective part/unit; no cash refund is provided under warranty.
• The Company is not liable for any consequential, incidental, or indirect loss, including loss of profit, business interruption, or crop/property loss arising from product failure.
• Freight, packing, and handling charges for warranty replacement/return are to be borne by the Customer, unless the defect is confirmed to be a manufacturing defect attributable solely to the Company.
• Warranty is void in cases of misuse, unauthorised repair, incorrect installation, voltage fluctuation damage, or use outside recommended operating parameters.

Replacement requests (other than warranty claims) are accepted only within 10 days of delivery. The Product must be unused, undamaged, and returned in its original packaging along with the original invoice.

Replacement is subject to physical verification of the Product by the Company or its authorised representative on receipt

All goods and services purchased through the Platform are non-returnable. Products shall not be returned for a cash refund under any circumstances, except where required by applicable law or expressly stated in these Terms (such as the Cancellation, Warranty, and Replacement provisions above).

Where a refund is due (for example, on cancellation before dispatch, or non-fulfilment of an Order by the Company), such refund will ordinarily be processed to the original mode of payment within 7–10 business days.

• Discounts on bulk quantities are available and will be communicated on request or negotiated separately with the Company's sales team.
• An official Dealership Certificate is issued only after successful completion of the customer's first confirmed Order and payment.
• Dealer pricing, credit terms, and territory arrangements, where applicable, are governed by a separate dealership agreement executed with the Company.

The Customer is solely responsible for the proper installation, maintenance, and repair of purchased Products, including engaging suitably qualified personnel where required. Regular inspection is recommended to ensure optimal pump and pipeline performance.

The Company may, at its discretion, provide general installation guidance but does not undertake on-site installation as part of the sale unless expressly agreed and charged for separately.

All content on the Platform, including the Shree Ram Pump & Pipe name, logo, SHREE RAM RED and SHREE RAM BLU brand marks, product images, descriptions, graphics, and software, is the property of the Company or its licensors and is protected under applicable intellectual property laws. Unauthorised reproduction, distribution, or use of this content is prohibited.

• Provide false, misleading, or fraudulent information at registration or at the time of ordering.
• Use the Platform for any unlawful purpose or in violation of any applicable law or regulation.
• Attempt to gain unauthorised access to the Platform, other user accounts, or Company systems.
• Interfere with or disrupt the security, integrity, or performance of the Platform.
• Resell counterfeit or misrepresented goods using the Company's brand names or certificates.

Violation of this clause may result in suspension or termination of account access and/or legal action, without prejudice to any other rights available to the Company.

To the maximum extent permitted by applicable law, the Company's aggregate liability arising out of or in connection with any Order shall not exceed the amount actually paid by the Customer for the Product(s) giving rise to the claim.

The Company shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profit, loss of business, or loss of goodwill, arising from the use of, or inability to use, the Platform or Products purchased through it.

The Customer agrees to indemnify and hold harmless the Company, its officers, employees, and representatives from and against any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising from the Customer's breach of these Terms, misuse of Products, or violation of any applicable law.

The Company shall not be held responsible for any delay or failure in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disaster, fire, flood, strike, lock-out, transport disruption, government action, pandemic, or shortage of raw materials.

Personal and business information collected during registration and ordering (including name, contact details, GSTIN, and address) is used solely for order processing, delivery, customer support, and communication regarding products and offers, and is handled in accordance with our Privacy Policy. The Company does not sell customer data to third parties.

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are published below. Any complaint or grievance regarding an Order, Product, or Platform experience may be addressed to the Grievance Officer, who shall acknowledge the complaint within 48 hours and endeavour to resolve it within 30 days of receipt.

• Grievance Officer: To be designated by the Company
• Email: support@pump-pipe.in
• Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM (IST)

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms or any Order shall be subject to the exclusive jurisdiction of the competent courts at Rajkot, Gujarat.

The Company reserves the right to modify, update, or replace these Terms at any time, at its sole discretion. The revised Terms will be effective upon posting on the Platform. Continued use of the Platform after any such change constitutes acceptance of the revised Terms. Customers are encouraged to review this page periodically.